Frequently Asked Questions
We've put together answers to a few of the more common questions we get asked.
Sometimes you just want an answer NOW! We've put together a handy self-service guide for you so you can have instant gratification. If you don't find an answer here, drop us a line with the button below!
Module FAQ
Do prices include VAT / import fees? Can you mark down the value of the product for customs?
We do not have the resources to handle VAT or import fees. We recommend checking with your local customs agent for information, or purchasing from one of our wonderful retail partners if you have concerns. We are unable to falsify customs documents, please do not ask us to do so.
What resources are there for making my own firmware?
Our Legio and Versio platforms are built on ElectroSmith's Daisy Seed. We have set up some examples in the libDaisy git repository. Take a look there for everything you might need, and join the libDaisy Forum and Discord if you want to nerd out with some other cool makers!
Special thanks to Eris Fairbanks of Olivia Artz Modular for creating the Legio example firmware!
Special thanks to Eris Fairbanks of Olivia Artz Modular for creating the Legio example firmware!
Is [product] in stock?
Yes! If it is not, we will mark it out of stock! We have that technology.
Are you taking ideas for firmwares/new products?
We have lots planned for our platforms! We aren't currently soliciting ideas, but we always love to hear from you. Want to talk to us? Hit us up at the Contact us link on the Support page above.
Software FAQ
I can't install the plugins / the plugins don't show up.
That’s not a question, but we can help. Download the installer for your OS and run it.
If the installer is having an issue connecting:
Please turn off pop-up blockers and firewalls. These can block your internet traffic, which prevent the installer from reaching our database and registering your products.
If you can’t find the products once they are installed, see the next FAQ!
If the installer is having an issue connecting:
Please turn off pop-up blockers and firewalls. These can block your internet traffic, which prevent the installer from reaching our database and registering your products.
If you can’t find the products once they are installed, see the next FAQ!
Where do the plugins install?
Our installer installs the plugins to the following locations specified by the formats. The format standards specify where to put files, and in turn, where DAWs should look for said files. If you move them, the installer will not be able to update them in a new location. AAX and AU files may not be moved.
Mac: AAX: /Library/Application Support/Avid/Audio/Plug-Ins/Noise Engineering/Product Name.aaxplugin
AU2: Library/Audio/Plug-Ins/Components/
VST3: /Library/Audio/Plug-Ins/VST3/ PC:
AAX: C:/Program Files/Common Files/Avid/Audio/Plug-Ins/Noise Engineering/
VST3: C:/Program Files/Common Files/VST3/Noise Engineering/
In Ableton Live, you may need to tell it to look for VST3 plugins and rescan. You can do this in the menu under Options/Preferences/Plug-Ins.
Mac: AAX: /Library/Application Support/Avid/Audio/Plug-Ins/Noise Engineering/Product Name.aaxplugin
AU2: Library/Audio/Plug-Ins/Components/
VST3: /Library/Audio/Plug-Ins/VST3/ PC:
AAX: C:/Program Files/Common Files/Avid/Audio/Plug-Ins/Noise Engineering/
VST3: C:/Program Files/Common Files/VST3/Noise Engineering/
In Ableton Live, you may need to tell it to look for VST3 plugins and rescan. You can do this in the menu under Options/Preferences/Plug-Ins.
What are the system requirements for the plugins?
System requirements:
64-bit only
Windows 10+ or MacOS 10.14+; Intel and M1 Native
Our Intel compatible plugins require the SSE4.1 instruction set. This was added in the Intel 45nm Penryn architecture in 2007. Compatible AMD processors are Bulldozer, Piledriver, Steamroller and Ryzen families.
In the Macverse any Mac built after 2010 should have the required instructions.
This is a minimum required specification.
For optimal experience we recommend Intel's Haswell or later and AMD's Ryzen family. We also recommend Apple's desktop CPUs (M1 and friends).
If you are unsure whether our plugins are compatible with your system, please download the free bundle from our Plugins page and try it before you purchase any Noise Engineering plugins. If it installs and works, all of our plugins will work for you!
64-bit only
Windows 10+ or MacOS 10.14+; Intel and M1 Native
Our Intel compatible plugins require the SSE4.1 instruction set. This was added in the Intel 45nm Penryn architecture in 2007. Compatible AMD processors are Bulldozer, Piledriver, Steamroller and Ryzen families.
In the Macverse any Mac built after 2010 should have the required instructions.
This is a minimum required specification.
For optimal experience we recommend Intel's Haswell or later and AMD's Ryzen family. We also recommend Apple's desktop CPUs (M1 and friends).
If you are unsure whether our plugins are compatible with your system, please download the free bundle from our Plugins page and try it before you purchase any Noise Engineering plugins. If it installs and works, all of our plugins will work for you!
What DAWs and OS are supported?
Our plugins are most likely compatible with any major DAW, but we have tested them in Pro Tools, Logic, Bitwig Studio, Ableton Live, Reaper, and Cubase.
If you are unsure whether our plugins are compatible with your DAW, please download the free bundle and try it before you purchase any Noise Engineering plugins. If it installs and works, all of our plugins will work for you!
If you are unsure whether our plugins are compatible with your DAW, please download the free bundle and try it before you purchase any Noise Engineering plugins. If it installs and works, all of our plugins will work for you!
Where do the presets save?
By default, presets are saved to the file paths below. You can save your own presets to this path, or to anywhere else on your computer.
Mac: /Users/[name]/Library/Audio/Presets/Noise Engineering/[Product Name]
PC: C:/Users/Public/Documents/Noise Engineering/[Product Name]
Mac: /Users/[name]/Library/Audio/Presets/Noise Engineering/[Product Name]
PC: C:/Users/Public/Documents/Noise Engineering/[Product Name]
How do I uninstall plugins/presets?
Download the installer for NE Products from the Plugins tab, click online install, and you will be given the option to uninstall your plugins (and leave your presets), or uninstall plugins AND presets. Choose wisely. You can delete the installer after that.
Do I need an internet connection to run the plugins?
The plugins need a connection to download. Once the plugins are installed, they do not require an internet connection to operate.
Mac: /Users/[name]/Library/Audio/Presets/Noise Engineering/[Product Name]
PC: C:/Users/Public/Documents/Noise Engineering/[Product Name]
Mac: /Users/[name]/Library/Audio/Presets/Noise Engineering/[Product Name]
PC: C:/Users/Public/Documents/Noise Engineering/[Product Name]
General FAQ
Is shipping really that expensive?
We use live shipping rates calculated by the shippers based on shipping weight and address. This includes a signature required charge. The fee calculated is what we are charged to ship your product. There is no handling fee. We have a great network of retailers who carry our products and who can also special order anything that may interest you if shipping to your location is prohibitively expensive.
I am a student / artist / educator and would like a discount. Do you have an artist program?
We do not have a discount program and are unable to send free or discounted products out. We have to pay rent somehow!
If you think you'd be a good candidate to work with us as an affiliated artist, please check out the information on our Artist program.
If you are looking for bulk pricing for a university, please contact us using the Contact Form.
If you think you'd be a good candidate to work with us as an affiliated artist, please check out the information on our Artist program.
If you are looking for bulk pricing for a university, please contact us using the Contact Form.
Are you hiring? Do you have any advice on how to get started?
We're not currently accepting applications, but when we are, we’ll post on all our social media channels!
We don’t take interns because we don’t have the capacity to really do the position justice: It should be an educational role and we just don’t have that bandwidth.
We have a whole series of blog posts about our thoughts on getting started in the module business. While it's certainly not gospel, we spent a fair amount of time detailed what has worked for us.
We don’t take interns because we don’t have the capacity to really do the position justice: It should be an educational role and we just don’t have that bandwidth.
We have a whole series of blog posts about our thoughts on getting started in the module business. While it's certainly not gospel, we spent a fair amount of time detailed what has worked for us.
Didn't find an answer?
Reach out to the team and we'll get back to you within two business days.
We're here to help!
