How Can We Help?

Do you have a question/comment/concern about one of our products? We’re here to help! Check out the FAQs or send us a message in the form below.

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How Can We Help?

Is shipping really that expensive? What gives?

I am having a hard time getting my Versio/Legio module to connect to the Customer Portal. Help!

I really want to know when [product] is going to be released!

Is [product] in stock?

I think something on my module isn't soldered!

Are you accepting applications for jobs or internships? Or do you have any suggestions on how to get started?

Can I flash my Versio while it’s still in the case?

How do I find the serial number on my module?

How do the plugins compare to the hardware?

I’d love to see your products in VCV Rack!

Is there a demo version of the plugins?

Is there special pricing for multiple plugin bundles? What about other bundle options?

I can’t install the plugins / the plugins don’t show up / I don’t know where the plugins install.

I am a student / artist / educator and would like free plugins or products

What operating systems/processors are supported / what are the system requirements for NE plugins?

What DAWs are supported?

Where do the presets save?

Do I need an internet connection to run the plugins?

Can I get the plugins in Reason? Is there a crossgrade?

How do I uninstall plugins/presets?

get in touch

Never Miss a Beat

How Can We Help?

Is shipping really that expensive? What gives?

I am having a hard time getting my Versio/Legio module to connect to the Customer Portal. Help!

I really want to know when [product] is going to be released!

Is [product] in stock?

I think something on my module isn't soldered!

Are you accepting applications for jobs or internships? Or do you have any suggestions on how to get started?

Can I flash my Versio while it’s still in the case?

How do I find the serial number on my module?

How do the plugins compare to the hardware?

I’d love to see your products in VCV Rack!

Is there a demo version of the plugins?

Is there special pricing for multiple plugin bundles? What about other bundle options?

I can’t install the plugins / the plugins don’t show up / I don’t know where the plugins install.

I am a student / artist / educator and would like free plugins or products

What operating systems/processors are supported / what are the system requirements for NE plugins?

What DAWs are supported?

Where do the presets save?

Do I need an internet connection to run the plugins?

Can I get the plugins in Reason? Is there a crossgrade?

How do I uninstall plugins/presets?

get in touch

Never Miss a Beat