How can we help?
Do you have a question/comment/concern about one of our products? We're here to help! Check out the FAQs or send us a message in the form below.
I really want to know when [product] is going to be released!
So do we. So do we.
Unfortunately, the pandemic has led to a lot of slowdowns, including global parts shortages. We can’t get the parts we need to build some of the products we have ready (or almost ready) to go. We have a ton of ideas just sitting on a shelf right now.
BUT KNOW THIS: when parts start flowing again, we have a lot in store.
I am looking for an internship / job. Are you accepting applications? Or do you have any suggestions on how to get started?
If we're hiring, we'll post it all over our social media and in the announcement bar!
We don’t take interns because we don’t have the capacity to really do the position justice: It should be an educational role and we just don’t have that bandwidth.
We do have a whole blog post about our thoughts on getting started in the module business.
How do I find the serial number on my module?
The SN is not printed on the PCB itself.
Look for a sticker on the box or on the front of the PCB or back of the panel.
Look for a 3-4 digit number or a code starting with a letter followed by a 3-6 digit number (for example, B10020 or C030). It does NOT include the abbreviation of the module (e.g., BIA21 is not the serial number).
Can I keep my Versio plugged in to the USB and flash on the fly?
Unfortunately, you need to be able to access the back of the module to change the firmware. In order for the processor to know that it is receiving new firmware, there is a button combination that needs to be pressed (to enter DFU mode). This is not possible to engineer from the front panel.
How do the plugins compare to the hardware?
Some of our plugins take inspiration from our hardware modules and some are entirely new concepts unique to the software world. If a plugin has a hardware counterpart, it will generally sound similar, and may also feature an extended number of parameters not possible on our hardware.
You can learn about the design inspirations for a particular plugin in its manual.
Where do the presets save in (DAW)?
By default, presets are saved to the file paths below. You can save your own presets to this path, or to anywhere else on your computer.
/Users/[name]/Library/Audio/Presets/Noise Engineering/[Product Name]
C:/Users/Public/Documents/Noise Engineering/[Product Name]
What DAWs are supported?
Our plugins are most likely compatible with any major DAW, but we have tested them in Pro Tools, Logic, Bitwig Studio, Ableton Live, Reaper, and Cubase.
Is [product] in stock?
Yes! If it is not, we will mark it out of stock! We have that technology.
We're small and sometimes orders take up to a week to ship, but if we don't have something, we will not advertise that we do.
I think my switch / potentiometer on my new module isn’t soldered!
We have a blog post coming soon, but it is indeed soldered, just from the front of the board. We use pin-in-paste surface mounting to minimize failures. Test it out!
I'd love to see your products in VCV Rack!
We never rule anything out but VCV Rack isn't currently on the roadmap.
What is that upload button on the installer and in the plugins, and what does it do?
If you need support, we may ask you to press this button in order to gather information about your system. This tells us information about your operating system and hardware details so we can help with customer support and is anonymized and 100% secure.
How do I find the version number of my plugin? How do I know if it is up to date?
Open your plugin and go to the Config page. The version number will be at the bottom. If there is an update available for your plugin, it will tell you there. If you need to update, just run the plugin installer again!
What operating systems/processors are supported?
We have tested our plugins on Intel and AMD processors running Windows 10 and OSX 10.14 - 11.1.
We’d love to know what computer and OS version you run them on. Drop us a line below!
I am having a hard time getting my Versio module to connect to the flash app. Help!
First, try a different USB cable. USB cables die all the time! Also, make sure your cable is connected directly to your computer (and not to a USB hub).
If neither of those work, confirm that you are following this procedure:
- Log into the Customer Portal and click the Firmware tab
- Connect the module to the computer via USB
- Holding the USB down, press and hold the right button on the back of the module.
- Press and release the left button.
- Release the right button.
One LED on the back of the module should turn off. You should be able to connect. If you have done all of these steps and still are unable to connect, please get in touch!
Do I need an internet connection to run the plugins?
Once the plugins are installed, they do not require an internet connection to operate. If your computer cannot connect to the internet, offline installation and authentication is available (but requires access to another computer with an internet connection).
Hello lovely human. We would love to hear from you. But first, three paths diverge in a wood.
Choose which describes you from the dropdown and talk to us. We’ll get back to you within two business days.