Shipping Policy

We offer shipping via a variety of carriers. Available shipping rates and services for your order destination will be calculated during checkout. We use live rates, so what you are charged is what we are charged. Orders over $150 shipping to the US qualify for free ground shipping. 

We ship replacement panels and overlays in padded envelopes, but if you are purchasing only panels, shipping (especially outside of the US) is often prohibitively expensive. To minimize these costs, we recommend asking your favorite retailer to include your desired panel in their next shipment.

Any applicable import duties and taxes other than US state sales tax are the responsibility of the customer and are not included in the item price or shipping charges. Products are marked as their MSRP value. We cannot falsify customs/duty forms for you. Please don't ask.

Shipping charges are not incurred on any downloadable items.

We make every effort to get physical orders out as quickly as possible (Monday - Friday) but in some cases or during sales, it may take up to 10 business days to get an order out the door.  You'll get a shipping notification as soon as something goes out the door for you.